Being most open when something goes wrong

In social situations and at work -- and maybe especially at social situations that are work! -- it's not uncommon to face an uncomfortable situation (like being mistaken for a waitress at a gathering of CEOs when you're one of them!).  In this episode of Work Mysteries, Dick Nodell offers some intriguing ways to turn an uncomfortable situation into a powerful interaction, as well as thoughts about how to create a public persona that's true to who you are.